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Job Role : Call Centre Agent

Job Type : Permanent

Location : Aldershot

Salary : £15,000 + Bonus + Parking and Excellent working conditions

Reference : P 11009

Job Specification

Working for a growing legal insurance company you will be from a proven customer service or telephone based background.

 

Call Centre Agents are central to the companies continued success as they are the staff who contact customers and take details that will be reported and upon which decisions are made about policies. The department is a calm, friendly, team focused one and offers a supportive and professional environment to work in.

 

£15,000 + Bonus + Parking and Excellent working conditions

SKILLS & ATTRIBUTES:

  • Promptly handles and positively resolves all enquiries from both customer and external contacts to ensure delivery of a focused service.
  • Review, resolve and proactively manage cases within authority limits
  • Increase productivity and profitability within the team.
  • Contribute to a positive and supportive team culture.
  • Maintain service standards to ensure that all business is processed in accordance with company standards.
  • Achieve qualitative and quantitative targets
  • Demonstrate a flexible and co-operative approach towards changing business needs
  • Refer complex issues, and resolve, applying appropriate expertise
  • PERSON SPECIFICATION: (What person would suit the job)

  • High level customer service skills
  • Ability to work in a team/team player.
  • Be able to cope with varying workloads and pressures
  • Effective negotiation skills
  • Workflow management




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